Return Policy 

We accept returns or allow exchanges within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within 3-5 business days, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at 1-360-598-2743.

 

2. Exchanges 

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 1-360-598-2743 with details of the product and the defect. You can ship the item you consider defective to:

 

170 NW Beaver Ridge, Poulsbo, WA 98370

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will provide you a replacement product.

 

3. Exceptions 

Some items are non-refundable and non-exchangeable. These include: custom designs or sizes. 

 

4. Shipping

To return the item you purchased, please mail it to:

 

170 NW Beaver Ridge, Poulsbo, WA 98370

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

170 NW Beaver Ridge

Poulsbo, WA 98370

Ⓒ Morgan Steel & Metal Works 2018

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